You can contact (or join Experian's official line) Experian to tell us your needs, or go directly to the "Assistive Equipment Rental Convenience Network" https://rent4you.100power.com.tw/webFrontend/index.jsp Make an appointment and process online.

The fastest way is to call the "1966" special line using a mobile phone or local phone, and the first 5 minutes will be charged. You can also check the website of the Ministry of Health and Welfare: https://1966.gov.tw/LTC/cp-4495-48857-201.html

Yes, you can bring the evaluation letter to the store and provide you with suggestions and quotations based on the evaluation letter, or you can join our official line id: 100power to have further discussions and quotations with you.

Yes, you can contact (or join Experian’s official line) Experian and tell our technicians the items and work items you want to repair. You can also bring your wheelchair directly to the store, but remind the technicians that sometimes they will go out for repairs. If you are afraid of missing out, it is more convenient to add a line. You can take a picture of the wheelchair to be repaired, and it can also help the technician determine the problem or whether it is necessary to order parts~

Hello, it usually depends on the complexity of the repair item or whether there are parts in the store. Basically it should be completed within an hour.

Hello, if the original parts are not out of stock, it will take about 2-3 working days to arrive. If the parts are missing or the wait is longer, we will inform you in advance.

您好，以下提供您參考Trouble Shooting - 自我診斷項目：
閃1下
電池必須充電或連接電瓶的線路不良，請檢查控制器至電瓶間的線路。如果線路正常，請立即充電。

閃2下
左馬達連線不良，請檢查控制器至左馬達間的線路。

閃3下
左馬達與電瓶間發生短路，請直接聯絡維修人員。

閃4下
右馬達連線不良，請檢查控制器至右馬達間的線路。

閃5下
右馬達與電瓶間發生短路，請直接聯絡維修人員。

閃6下
未使用。

閃7下
搖桿發現問題，請確認搖桿在開機前是否位於中心位置。

閃8下
控制器發現無法分辨的問題，請確認所有線路都以連接並固定穩當。

閃9下
電磁煞車連線不良，請檢查控制器至煞車及馬達間的線路。
請確認所有線路都以連接並固定穩當。

閃10下
電瓶電壓過高，通常由電瓶連接不良造成，請檢查控制器至電瓶間的連線。

Hello, you can directly call our ladder hotline: 02-2301-0238, we can directly help you arrange or subsidize consultation.

您可以告訴我們評估後，輔具中心提供您的適用款式為何，以利為您預約安排

您可以拍下樓梯照片，以及量測相關尺寸後，從官賴傳給我們，以利為您作確認；另如無法確認的話，可預約自費到府評估

我們除了專人到府操作服務，另有提供月租服務，如每週上下樓次數多時，建議您可採月租機器服務

依現有長照補助，單趟上樓或下樓，一般戶補助每趟490元，我們是政府輔具特約商，可為您代辦補助，您只要補自費差額即可，非常便利

是的，如樓梯轉彎空間太窄，階梯太高或太陡，都可能造成機器不適用，建議您如使用者符合身障或長照資格，可打１９６６申請到府評估是否適用，以利確認及安排